Returns & Exchanges

Due to the perishable nature of our artisan cheeses, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your products arrive damaged or do not meet our quality standards, please contact us within 48 hours for a full replacement or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately open your package and inspect the condition of the cheese and the temperature of the cold packs.

• 2.
  Document Issues

  If there is any damage or quality concern, take clear photographs of the product and the shipping label as evidence for our quality control team.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos within 2 days of delivery.

• 4.
  Resolution Process

  Our team will review your claim and issue a refund to your original payment method or ship a replacement order within 3-5 business days.