Frequently Asked Questions
Everything you need to know about our artisanal dairy selection and delivery.
How do you ensure the cheese stays fresh during shipping?
We use specialized insulated liners and reusable ice packs to maintain optimal temperatures. Our shipping schedule is designed to ensure your cheese spends the minimum amount of time in transit.
Does Keystone Cheese ship to all 50 states?
Yes, we ship nationwide. However, for orders traveling to warmer climates or remote locations, we recommend selecting expedited shipping to guarantee product integrity upon arrival.
How should I store my cheese once it arrives?
We recommend removing the cheese from the shipping box immediately and placing it in your refrigerator. For best results, keep it wrapped in cheese paper or parchment paper to allow it to breathe.
Are your products suitable for vegetarians?
Many of our cheeses are made with microbial or vegetable-based rennet. Please check the specific product descriptions on our website for detailed ingredient lists and dietary certifications.
What is your return policy for perishable items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a replacement or refund.
Can I include a gift message with my order?
Absolutely! During the checkout process, you will find a field to enter a personalized gift message, which we will include on a printed card inside the package.